Match the scenario with risk matrices
The first step of the workshops is to extract critical touchpoints in the customer journey and prepare risk/impact matrices for each.
This work allows us to define quality criteria and feedback channels for each scenario that will enter the prompt library.
Version the prompt library
Prompts are stored in Git-based repositories and tracked with release notes and automated tests.
Guardrail tests measure risks such as toxicity and PII leakage; Failed prompts are rearranged according to runbooks.
Set up assessment automation
We regularly measure performance using Azure OpenAI Evaluation, Anthropic Constitutional AI, or custom metrics.
Human monitoring and automated reporting combine to enable teams to iterate quickly.